Cookie Statement

Last update: June 8th, 2024

Who we are

In this Cookie Statement (“Cookie statement”), the following terms are defined as:

‘24Flow’: 24Flow bv., with its registered office at Kruisboogstraat 6, 9000 Ghent, Belgium, registered under the company number BE0711.846.178, which acts as the data controller.

‘User’, ‘you’, or ‘your’: any natural person (B2C) or legal entity (B2B) who is or becomes in any kind of relationship with 24Flow and its subsidiaries through their online platforms.

What are cookies?

A cookie is a small piece of data stored on a user’s device by a website. These cookies are used to remember information about the user, such as their login details, preferences, and other activities on the site. Cookies can be classified into different categories based on their function and necessity.

Strictly Necessary Cookies

These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for such as remembering your login details or shopping basket items cannot be provided.

Performance Cookies

These cookies collect anonymous information on how people use our website. For example, we use Google Analytics cookies to help us understand how customers arrive at our site, browse or use our site and highlight areas where we can improve areas such as navigation, shopping experience and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established.

Functionality Cookies

These cookies remember choices you make such as the country you visit our website from, language and search parameters such as size, colour or product line. These can then be used to provide you with an experience more appropriate to your selections and to make the visits more tailored and pleasant. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Targeting cookies or advertising cookies

These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an advert as well as help measure the effectiveness of an advertising campaign. The cookies are usually placed by third party advertising networks. They remember the websites you visit and that information is shared with other parties such as advertisers. For example, we use third party companies such as HOTJAR to provide you with more personalised adverts when visiting other websites.

Social Media Cookies

These cookies allow you to share what you’ve been doing on the website on social media such as Facebook and Twitter. These cookies are not within our control. Please refer to the respective privacy policies for how their cookies work.

Analytical cookies

We also use third party services such as Google Analytics to collect information about visitors to our websites. This information is aggregated to determine number of visits, average time spent, pages viewed, etc. We use this information to measure site usage, as well as to improve the content and value of our site. More information about the way Google processes your information is here – [https://safety.google/privacy/data/].

How we use cookies

Our website uses cookies and similar technologies to provide you with a better user experience when you visit our website and also allows us to optimise our website.

However, cookies and similar technologies do not systematically collect data that could identify users of our website. They only help us to improve the functionality of our website, understand what interests our users, and measure the effectiveness of the content on our website.

All websites targeting certain parts of the European Union or citizens of the European Union are required to obtain your consent for the use or storage of cookies and similar technologies on your computers or mobile devices. This cookie statement informs you about the cookies we use and what their purpose is.

Should you want more information about this cookie statement, you can contact us via privacy@24flow.eu.

For more information on how to delete or block cookies, you can visit the following website: https://www.aboutcookies.org/Default.aspx?page=2.

Managing your cookies

You can withdraw your consent at any time via your webbrowser.

• Internet Explorer: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
• Microsoft Edge: https://windows.microsoft.com/en-gb/windows-10/edge-privacy-faq
• Chrome: https://support.google.com/chrome/answer/95647?hl=en
• Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
• Safari: https://support.apple.com/nl-be/guide/safari/sfri11471/mac

You have the right to file a complaint with the Belgian DPA: Data Protection Authority, Rue de la Presse 35, 1000 Brussels, Tel +32 (0)2 274 48 00, website: www.gegevensbeschermingsautoriteit.be.

Your rights:

Rights of data subjects

The General Data Protection Regulation (GDPR) empowers individuals to gain control over their personal data. Your rights as a data subject are:

The right to access your data

You are entitled to see the information held about you and to obtain a copy of the information we hold. 

The right to rectify data

If your personal data have been changed, you are entitled to ask us to rectify or complete or erase the outdated, incorrect or incomplete data we have about you. 

The right to restrict processing

Furthermore you have the right to restriction of the processing of your data and to object to the processing of your personal data. 

The right to data portability

You have also the right to data to receive your personal data, which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit that data to another controller.

The right to object 

If you have opted to receive commercial e-mails, newsletters, … from us at the time you registered on the website, you may opt-out whenever you have changed your mind. We may require you to provide verification of your identity to ensure that you have a legitimate right to make the request and to verify that we provide the answer to the person that has the legitimate right to send us one of the abovementioned requests and to obtain the information.

The right to erase data
You have the right to request the deletion of your personal data in certain circumstances. This is also known as the “right to be forgotten.” You can ask us to erase your data when it is no longer necessary for the purposes for which it was collected.

The right not to be subject to a decision based solely on automated processing
You have the right to not be subject to a decision based solely on automated processing.This right ensures that you can request human intervention, express your point of view, and contest the decision.

Please note that in certain circumstances as provided by law we may withhold access to your information or that we may not grant your request where we have the right to do so under applicable data protection legislation. If you wish to obtain more information regarding the processing of your personal data or if you wish to exercise your rights, please contact us at privacy@24flow.eu

You have the right to lodge a complaint with the competent supervisory (data protection) authority