Repair depots

Repair tracking software for industrial and electronics repair depots

Track every unit from intake to shipping, even when the route changes after diagnosis, and let customers check the status themselves.

Built for MTO and ETOIntegrates with your ERPNative on Salesforce

Why repair depots need flow

Every repair takes its own route.
Your customer still wants to know where it is.

Units arrive when they arrive. Once the cause is found, each repair can take its own route, with tests, rework, swapped parts, a wait for customer approval or a trip to a third party. Your customers still expect to know where their unit is.

24Flow is the repair tracking software and MES that follows every unit as it happens, from intake to shipping. Technicians, planners and customers work from the same live data, on one platform.

40%

Faster repair throughput.

50%

Less time spent on admin.

100%

Real-time visibility.

Challenges in repair

Where repair depots lose track,
and what 24Flow does about it.

Six everyday problems in a repair depot, side by side with how 24Flow handles each one.

Where repairs get lost

What 24Flow does

Customers chasing status

Customers keep asking where their repair is and when it ships, and your support team spends the day finding out.

Customer portal

Customers and partners check repair progress themselves, so support answers fewer status questions.

Busy intake

One order can hold many serialized units to inspect and register. A unit lost or registered wrong delays the repair and breaks traceability.

Fast intake

Routes that change after diagnosis

The repair path is only known once the cause is found, and a fixed routing cannot capture the extra steps.

Routing and rework that adapt

Add, skip or reorder repair steps per unit and track every rework loop, so repair costing stays accurate. MCT Maps then shows where each repair waited, per unit or per repair type.

Mixed parts, unclear history

Repairs mix serialized and non-serialized parts, so replaced and scrapped components are hard to trace.

Component genealogy

Record every swap, harvest and scrap across assemblies and subassemblies, for a full history and accurate repair cost.

Batches and single units

Some repairs run in batches, others unit by unit. Switching between the two leaves gaps in the data.

Grouping and time registration

Log time and parts per unit or per group, without changing how technicians work, and send accurate cost to your ERP.

Work sent to third parties

Once a unit leaves your building for an outside repair, progress and quality disappear from view.

Third parties in the flow

Create linked work orders for subcontractors, so outside repairs are tracked as if they were in-house.

Proof from the shop floor

Trusted on the shop floor by make-to-order manufacturers

How make-to-order manufacturers run their shop floor with 24Flow.

CGK Group

Turning QRM into flow

See how CGK Group combined Quick Response Manufacturing with 24Flow: a 20% productivity increase at CGK Group.

Mariasteen

AI scheduling at scale

See how Mariasteen runs AI scheduling across 100 work centers, with Flanders Make.

Kuyer Metaal

Improving delivery reliability

See how Kuyer Metaal stopped ERP orders flooding the shop floor and caught up on six months of backlog.

FAQ

Questions about repair tracking software

What is repair tracking software?

Software that shows where every unit in a repair depot is, from intake to shipping. 24Flow tracks each unit with its RMA, serial numbers, route and rework in one place, on the Salesforce platform.

How does 24Flow track repairs in real time?

Technicians register each step as they work, by hand or by scanning. Every repair step, component swap and status change is logged at once, so planners and customers see progress without chasing it.

Can customers track their own repair status?

Yes. With the customer portal, customers and partners follow their repair in real time, so your support team answers fewer status questions.

How does 24Flow handle third-party repairs?

With linked work orders for each subcontractor. Progress, quality and traceability stay visible when a unit leaves your building.

What is depot repair software?

Software that runs a repair depot from intake to shipping: registering units, routing each repair after diagnosis, tracking rework and parts, and keeping customers informed. 24Flow is depot repair software on the Salesforce platform, with RMA and serial number tracking, routes that adapt per unit and a customer portal for status.

Talk to our team

Units keep coming in.
Know where every repair stands.

Talk to an expert about your intake, your repair flow and your ERP. We show you where 24Flow fits and where to start.