Lambrechts-Nicolaers

Shorter lead times in natural stone production at Lambrechts-Nicolaers

Lambrechts-Nicolaers got up to 25% faster flow in high-mix stone production, with planning out of one manager’s head.

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Team at Lambrechts-Nicolaers inspecting a natural stone slab

Goal

A craft business that
outgrew manual planning.

Lambrechts-Nicolaers, a family business making natural stone and ceramic tile products, ran its shop floor on manual coordination. It turned to 24Flow for structure, visibility and predictable lead times.

What Lambrechts-Nicolaers wanted

The goal: less planning effort, bottlenecks seen in time, and one shared view of priorities and progress for planners and operators.

The result: smoother coordination, fewer surprises for customers, and production that scales without extra stress.

About Lambrechts-Nicolaers

Founded in Tongeren, Belgium, Lambrechts-Nicolaers makes natural stone and ceramic tile products for premium construction and renovation projects.

The product range, the custom configurations and the customer base kept growing. Orders were configured in Stone App, the company’s CPQ application, but everything after that was managed by hand. To keep quality up and meet customer expectations, Lambrechts-Nicolaers needed a better way to run production once an order was in.

Challenges

More variety, more stress,
no shared view.

Before 24Flow, Lambrechts-Nicolaers dealt with:

01

Manual planning

Once an order was created, everything after it was coordinated by hand. The production manager walked the shop floor all day to line up tasks, priorities and handovers.

02

Growing product variety

More stone types, finishes and custom designs made every plan harder to build.

03

Planning in one person's head

Planning knowledge sat with the production manager alone. That meant pressure, stress and risk.

04

Firefighting

Bottlenecks showed up too late, which caused delays, misalignment and unpredictable lead times.

05

Where is that order?

The office had no real-time status, so customers were left uncertain and called to ask.

Solution

Every production order
in one shared view.

Lambrechts-Nicolaers runs 24Flow, which it calls 24Stone internally. It shows the flow of every production order, so the team can handle changing demand and complex work on the shop floor.

Order Pool

Controls WIP, sets clear priorities and releases the right orders at the right time, so lead times vary less.

Visual planning

Planners adjust workloads and test scenarios on a digital planning board, without tracking anything by hand.

Team Cockpit with digital work instructions

Operators get the right guidance at the right step, so they work more independently and make fewer mistakes.

CPQ link

Orders configured in Stone App flow straight into 24Flow, from configuration to the shop floor without retyping.

Delivery updates

Customers automatically receive accurate delivery information, so trust goes up and follow-up calls go down.

Impact

Calmer shifts,
predictable lead times.

Up to

25
%

faster flow at Lambrechts-Nicolaers

Better order grouping and controlled WIP shorten lead times.

Quick operator adoption

Stone processing is dusty work, yet operators took to 24Flow quickly thanks to a clear, robust interface.

Multiple shifts without escalations

Several shifts now run without constant calls to the production manager.

Fewer surprises for customers

Automatic delivery updates and consistent timelines.

Clarity on the floor

Operators know what to do next and decide more themselves. Less firefighting, more engagement.

In their own words

“There’s a saying that standing still is going backwards. If we don’t evolve, we lose touch with new technologies. With 24Flow, we’ve gained clarity, peace of mind, and a stronger grip on planning.”

Christophe Laruelle, Production Manager, Lambrechts-Nicolaers

24

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