CGK Group

CGK Group: turning quick response manufacturing into flow

How a high-mix, low-volume builder of chemical storage systems cut work in progress, gave its teams ownership of the plan and now delivers with calm and confidence.

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Goal

Time is money.
Nowhere more than in high-mix, low-volume production.

How does a high-mix, low-volume manufacturer get its production flow back under control, and take the stress off the shop floor?

What CGK Group wanted

CGK Group designs, builds and installs custom chemical storage systems. CEO Tijl Charle and Operations Manager Antoine Willems chose quick response manufacturing (QRM) as their way of working. The goal: fewer projects in parallel, shorter lead times and reliable delivery. 24Flow became the digital backbone that turns that QRM vision into daily practice.

About CGK Group

Established in 1996, CGK Group engineers, produces, installs, insulates and maintains chemical storage and handling systems.

From its base in Belgium, the company works for customers in Belgium, France and the Netherlands, with deep know-how in synthetic materials and a strong focus on environmental safety.

With a turnover over €25 million and steady annual growth, CGK Group is a trusted partner for chemical handling and industrial installations.

Challenges

Too many projects at once.
Too little control.

Before 24Flow, CGK Group ran into the growing pains every high-mix, low-volume manufacturer knows:

01

Too much WIP

Too many projects open at once. Work waited and deliveries slipped.

02

Top-down planning

Every decision went through the office, so the shop floor waited for answers.

03

Limited visibility

Teams could not see their priorities, their workload or what they were waiting for.

04

Manual coordination

Tracking progress and adjusting the plan took constant manual input and meetings.

05

Stress and unpredictability

Rush orders broke the schedule again and again. Pressure went up, morale went down.

Solution

Teams that own their plan.
One platform behind them.

To grow without losing control, CGK Group built its way of working on QRM: small teams that own their own flow.

To make that work every day, CGK Group runs 24Flow, built on Salesforce and designed around lean and QRM.

One platform

Every project, from engineering to installation, runs in one system. Every team works from the same information.

Decentralized planning

Teams own their planning and priorities. Less top-down control, more ownership.

Time and capacity

HR data and project schedules come together in a real-time view of capacity, so teams can balance their workload.

Clear dashboards per role

Operators and team leaders see task progress, dependencies and bottlenecks coming, and act before they become problems.

Configured, not coded

Built on Salesforce, 24Flow is configurable and secure, and grows with CGK Group’s business.

Calm collaboration

With priorities and work in progress visible to all, departments react faster to rush orders and solve issues calmly.

Quick response manufacturing

Why QRM attacks waiting time

In make-to-order production, an order typically spends 95% of its lead time waiting and only 5% being worked on. QRM goes after that waiting time. 24Flow makes it visible: what is waiting, where, and why.

A recent study by Bain & Company, for example, shows that digital lean approaches can double the savings of traditional lean efforts.

See how Manufacturing Critical-Path Time measures waiting time.

CGK Group planners at the 24Flow planning board

Impact

QRM, from vision
to daily practice.

With 24Flow, CGK Group’s way of working moved from plan to everyday routine:
20
%

productivity increase at CGK Group

“We now release what can be finished on time, bottlenecks are handled before they become crises.”
Tijl Charle · CEO, CGK Group

Over 20%

More throughput: decentralized planning and real-time visibility let the same team handle more projects: over 20% more throughput.

Up to 30%

Shorter lead times: fewer projects in parallel and clear priorities cut waiting time, for up to 30% shorter lead times and a more predictable flow.

30 to 50%

Less planning admin: no more spreadsheets, paper and manual coordination: 30 to 50% less planning admin, fewer meetings and faster execution.

Calmer teams

Clear dashboards and team ownership mean less stress and less firefighting. Teams feel in control, even at peak demand.

Growth on data

One view of capacity, workload and performance supports better decisions and growth without extra overhead.

In their own words

“Running a high-mix, low-volume production company is all about managing uncertainty. That’s why you need a set of building blocks that are easy to combine and adapt. And that’s exactly what 24Flow offers.”

Tijl Charle, CEO, CGK Group

24

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Your flow can still be predictable.

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