Turning QRM into flow
Learn how CGK combined Quick Response Manufacturing with 24Flow to empower its teams, cut work in progress, and deliver faster with greater calm and confidence.
How can a high-mix, low-volume manufacturer regain control of its production flow and reduce stress on the shop floor?
Time is money. Nowhere is this as true as in high-mix, low-volume manufacturing.
CGK, a Belgian-based company that specializes in highly customized, end-to-end solutions for chemical storage, reduced lead times and boosted delivery reliability with 24Flow. CEO Tijl Charle and Operational Manager Antoine Willems decided to make the switch to quick-response manufacturing (QRM). With 24Flow they found the perfect digital partner to turn that vision into reality.
About CGK Group
Established in 1996, CGK Group provides engineering, production, installation, insulation, and maintenance of chemical storage and handling systems.
Headquartered in Belgium, the company serves leading clients in Belgium, France, and the Netherlands, combining deep expertise in synthetic materials with a strong focus on environmental safety.
With a turnover over €25 million and steady annual growth, CGK continues to strengthen its reputation as a trusted partner in chemical handling and industrial solutions.
Challenges
Before 24Flow, CGK faced several growing pains typical of high-mix, low-volume manufacturers:
Too much WIP
Too many open projects at once caused inefficiencies and delays.
Centralized control
Planning and coordination were largely top-down, slowing decision-making on the floor.
Limited visibility
Teams lacked a clear overview of priorities, workload, and dependencies.
Manual coordination
Progress tracking and planning adjustments required constant manual input and meetings.
Stress and unpredictability
Urgent orders frequently disrupted schedules, increasing pressure and lowering morale.
Solutions
To scale sustainably, CEO Tijl Charle and Operations Manager Antoine Willems embraced QRM principles to streamline flow and empower teams.
To turn its QRM vision into reality, CGK implemented 24Flow’s platform, built on Salesforce and aligned with lean and QRM methodologies.
- Unified platform – 24Flow connected all production processes into one system, from engineering to installation, giving every project team a shared source of truth.
- Decentralized coordination – Teams gained ownership over their planning and priorities, reducing top-down control and increasing accountability.
- Time & Capacity Management – 24Flow integrated HR data and project schedules to create real-time capacity visibility, helping teams plan more effectively and balance workloads.
- Empowered teams – Operators and supervisors received clear, role-based dashboards showing task progress, dependencies, and potential bottlenecks—enabling proactive problem-solving.
- Low-code scalability – Built on Salesforce, 24Flow offered a configurable, secure, and scalable foundation that could grow alongside CGK’s business and adapt to changing needs.
- Smooth collaboration – With a visual overview of priorities and work-in-progress, cross-departmental teams could react faster to rush orders and resolve issues calmly and efficiently.
The Impact of Digital QRM
By adding a digital dimension to their QRM vision with 24Flow, CGK can tap into a host of advantages.
A recent study by Bain & Company, for example, shows that digital lean approaches can double the savings of traditional lean efforts.
Combining digital and lean initiatives can reduce costs by up to 30%!
Impact
The implementation of 24Flow transformed CGK’s operations and accelerated its QRM journey:
- Throughput up – CGK handles more projects with the same team thanks to decentralized planning and real-time visibility, driving 20%+ throughput growth without extra FTEs.
- Lead times down – Fewer parallel projects and clearer priorities reduced waiting time, resulting in up to 30% shorter lead times and more predictable flow.
- Efficiency up – Removing spreadsheets, paper, and manual coordination cut 30–50% of planning admin, reducing meetings and boosting execution speed.
- Employee engagement – Clear dashboards and team autonomy lowered stress and firefighting. Teams feel more in control and confident, even during peak demand.
- Data-driven growth – Centralized insights into capacity, workload, and performance enable smarter decisions and scalable growth without added overhead.
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ABOUT US
24Flow is a modular manufacturing platform that empowers make-to-order manufacturers to reduce lead times and increase visibility & traceability. Inspired by lean and QRM, 24Flow controls the flow of production orders which increases visibility and results in shorter lead times, improved delivery reliability and a reduction of work-in-progress and inventory.
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