Oesterbank

Digitalizing the shop floor for social impact

See how Oesterbank moved its shop floor to 24Flow: one configurable platform for daily replanning, coordination across the workshops and work that stays accessible for every operator.

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Oesterbank workshop

Goal

Work that changes every day.
Jobs that stay within reach.

How does a sheltered workshop with 500 employees keep up with constant change and just-in-time customer demand?

What Oesterbank wanted

The goal: a shop floor that keeps up with daily changes, while every job stays within reach of the people doing it.

See how 24Flow works for inclusive workplaces and social enterprises.

About Oesterbank

Founded in 1966 and based in Ostend, Oesterbank does assembly, packaging, logistics and production work for partners in the HVAC, furniture and construction industries.

Oesterbank combines industrial quality with social impact: customers get just-in-time delivery, and people get meaningful work.

Challenges

Plans that changed by the hour.
A system that could not keep up.

At Oesterbank, agility is the business model: processing thousands of assignments that change daily, often within hours.

01

Plans that change every day

Customer priorities shifted daily, so the plan was always being redone.

02

Rigid legacy system

The old MES could not keep up with just-in-time work.

03

Complex coordination

Progress across the workshops was tracked on paper and by word of mouth.

04

No accessible instructions

Work instructions had to be simple, visual and right for each operator’s profile.

05

Limited visibility

Managers had little real-time view of workload and performance.

Solution

Replan every day.
Keep every job accessible.

Daily replanning under control

Oesterbank handles daily shifts in workload and customer priorities in 24Flow, without starting the plan over.

Built for every operator

Simple, role-based screens and visual work instructions make complex tasks accessible to everyone.

Modular and configurable

Oesterbank adapts and extends the platform as its needs change, without heavy IT work.

Started with one line

The first pilot, built together with Flanders Make, went live within three months on a Daikin production line and ran next to the old MES, so the switch could be gradual.

Impact

More reliable delivery.
More confident operators.

Higher completion rates

More reliable delivery and higher throughput on partner projects.

Shorter processing times

Faster turnaround and shorter lead times for sequential deliveries.

Continuous improvement

Real-time feedback lets teams fix problems before they grow.

Confident operators

People take on complex work with confidence, with digital support at every step.

In their own words

“I want to shatter some of the stereotypes surrounding sheltered workshops. We’re not performing simple jobs with outdated equipment, for example. Instead, we’re a team of 500 motivated people delivering highly complex and valuable services to our partners. By investing in innovation and digitalization, we can offer even more value while ensuring that the jobs themselves remain accessible.”

Wouter Desplenter, General Director, Oesterbank

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