24Flow for Salesforce Service Cloud and Field Service
Solve the case before the customer calls.
Give service teams real-time order status from the shop floor, directly inside Salesforce Service Cloud and Field Service.
100%
Paperless shop floor
A 100% paperless shop floor at Voortman, with 20% less work preparation.
Voortman
Service with real data.
Real-time order status
See where an order sits, why it is delayed and when it will be ready. No more chasing operations.
Proactive service updates
Trigger customer communication from production events. Solve issues before they become cases.
Field Service alignment
Schedule dispatch, installation and commissioning around actual completion, not yesterday’s plan.
See it from the customer's side.
See how 24Flow keeps Service Cloud in sync with the shop floor.
Frequently asked questions
Does 24Flow replace Salesforce Manufacturing Cloud?
No. They solve different problems. Manufacturing Cloud manages sales agreements and demand forecasting: what you have committed to sell. 24Flow is the execution layer underneath it, turning what you have sold into a plan your shop floor can run and deliver on time.
Does 24Flow replace my ERP?
No. 24Flow does not replace your ERP, it executes what your ERP already planned. Your ERP stays the system of record for orders, BOMs and sales. 24Flow adds the execution layer between that plan and your shop floor, then syncs actuals back automatically. No double entry.
Which ERPs does 24Flow integrate with?
SAP (S/4HANA and ECC), Microsoft Dynamics 365 Business Central, Microsoft Dynamics 365 Finance and Supply Chain Management and Exact Online, with ready-made connectors for Business Central and Finance and Supply Chain Management. Your ERP is not listed? Talk to an expert about the API-based integration framework, or see all integrations.
Can I add an MES to my existing Salesforce org?
Yes. 24Flow is native to the Salesforce platform and installs from the Salesforce AppExchange into your existing org. No separate system, no new logins for your team. Not on Salesforce yet? You do not need to be a Salesforce customer: every 24Flow license includes the Salesforce platform.
What size of manufacturer is 24Flow built for?
24Flow is built for make-to-order and engineer-to-order manufacturers with high-mix, low-volume production, from mid-sized job shops to enterprise manufacturers like Atlas Copco.
How long does implementation take?
First workflow live within weeks; full rollout typically 2 to 5 months, depending on the number of workstations and the ERP integration.
How is 24Flow priced?
Pricing is modular, based on users, modules and sites, so you pay only for what you deploy. You get a transparent quote for your setup.
Is 24Flow an MES?
Yes. 24Flow is a native Salesforce MES built for make-to-order and engineer-to-order manufacturers.